To override the templates shipped within the plugin you should read the following steps: There are 3 templates files in total FAQ Archive (admin/views/archive-faq_topic.php) Single FAQ...
Q: If you submit a ticket it sets up an account but how can the user sign in as he does not have any details and where is the login form? A: The user gets the login details by mail automatically. Just like a normal WP user registration, but...
Yes you will need to setup your own Email inbox account. Then configure it within the plugin settings. When you do a comment a mail will automatically be sent out to the reporter.